Privacy Policy

Last updated: November 3, 2026

1. Introduction

Welcome. We respect your privacy and are committed to protecting your personal information.

2. Information We Collect

We collect the following types of information when you use our service:

• Authentication data for account creation and login.
• Standard (non-translated) captions are generated using your browser's built-in speech recognition feature, which is handled by your browser, not by us. That audio/text is never sent to our servers.
• For Enhanced captions and translation, audio is processed by our speech provider to generate captions and translations. We do not store the audio.
• In conversations between two phones, the captions pass through our servers and are deleted after the conversation.
• When translation is enabled, the translated text and the source text it was generated from.
• Usage statistics.
• When you install the extension: your browser's name, version, language and time zone, and your operating system, to count installs.
• When you remove the extension: its version, settings, and basic usage and error information, plus your browser's name, version, language and time zone, and your operating system. No browsing history, page addresses or caption text are included.
• If you answer the optional survey shown after removing the extension: your answers, and your email address if you choose to give it.

3. How We Use Your Information

We use the collected information for:

• Providing authentication and account access.
• Generating captions and translations, and billing.
• Improving our services through usage analytics.
• Contacting you about Live Captions, only if you gave your email address in the removal survey.
• Ensuring security and compliance.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We share data only with the service providers needed to run our service: Google (sign-in, storage, and translation), your browser provider (speech recognition, handled directly between your browser and its provider, not through us), a speech recognition provider (speech recognition and translation), Stripe (payment processing), and Sentry (error monitoring).

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access or disclosure.

6. Your Choices

You may request access to or deletion of the data we store at any time by contacting us. Deletion applies only to data we hold directly (such as your account and usage history); it does not extend to data held by third-party providers (see Section 4), which is subject to their own retention practices. We retain payment history and do not delete it, as it is required for accounting purposes. Deletion of usage history is also subject to the terms in our Terms of Service.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this privacy policy, please contact us at support@aistartupdevs.com.